Contact Us

Whether you spotted an outdated bonus figure, want to flag a licensing detail we should double-check, or just have a question about how we rank real money poker sites, this is the page to use. We read every message that comes in, though as an independent review team we can't offer personal betting advice or resolve account issues with any individual poker operator directly.

What we can help with

Best Poker Sites covers online poker sites for US players — traffic and liquidity, cash game and tournament variety, rakeback, bonus terms, deposit and withdrawal methods, and licensing. If your question falls into one of these areas, reaching out is straightforward:

• Site corrections — a welcome bonus amount, wagering requirement, or licensing detail that's changed since we last checked it
• Ranking questions — how we scored a particular site, or why one operator ranks above another
• Suggestions — a poker room you think deserves a look, or feedback on how we present comparisons
• General site feedback — anything about the usability or accuracy of redrobotlabs.com

What we can't help with

We're a review and comparison site, not an operator. That means we can't:

• Access, verify or reset your account at any poker site
• Process deposits, withdrawals or bonus credits on your behalf
• Resolve disputes over a hand, a payout, or a suspended account
• Offer legal advice on the regulatory status of poker in your state

For any of the above, contact the poker room's own customer support team directly — they're the only ones with access to your account and transaction history.

How our reviews and rankings work

Before you get in touch with a question about a specific listing, it may help to know how we put our rankings together. We assess each poker site on the same set of factors: player traffic and liquidity at common stakes, the mix of cash games, MTTs and Spin & Go formats on offer, rake structure and rakeback value, welcome bonus terms including playthrough requirements and time limits, mobile app quality, deposit and withdrawal options, and publicly available licensing information. No site can pay to move up the rankings — commercial partnerships, where they exist, are disclosed and never affect where an operator sits on the page.

A note on affiliate links

Best Poker Sites may earn a commission if you sign up with a poker site through a link on this page. This comes at no extra cost to you, and it has no bearing on how sites are scored or ordered. If a highly rated site has a real drawback — thin traffic at high stakes, a slow withdrawal method, or a steep playthrough requirement — we say so.

Before you reach out about a bonus or promotion

If your message is about a specific welcome offer or deposit match, it helps to have a few details ready: the poker site's name, the offer you're asking about, and roughly when you saw it. Bonus terms change, and figures like playthrough requirements or time limits can vary by state, so we may ask you to confirm what the operator's own terms page currently shows before we update anything on our end.

Play within your limits

Online poker is a game of skill against other players, but outcomes are never guaranteed and losing money is always a real possibility. If you're contacting us because poker has started to feel like a way to solve money problems, or because you're finding it hard to stop, please visit our Responsible Gambling page for support resources, including the National Council on Problem Gambling helpline at 1-800-GAMBLER. All real money play covered on this site is intended for adults aged 21 and over (18+ in the small number of states that permit it), and is only available where regulated online poker is legal.

Other ways to find what you need

If your question is about who we are and how the site operates day to day, our About Us page covers that in more detail. Questions about how we use information you submit, or about the terms of using this site, are addressed on our Terms and Conditions page.

We aim to respond to genuine queries as promptly as we can, though as a small independent team we can't guarantee an instant reply. Thanks for reading carefully rather than skimming — it makes the conversation faster on both ends.